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California Consumer Privacy Act Privacy Policy

 

Printable version 

 

FRIENDLY HILLS BANK (“BANK”)

CALIFORNIA CONSUMER PRIVACY ACT PRIVACY POLICY

Last updated December 20, 2019

Your Right to Know About Personal Information Collected, Disclosed, or Sold

You have the right to request that we disclose what personal information we collect, use, disclose or sell.

If you wish to submit a verifiable consumer request for personal information we collect, use, disclose or sell you may either:

  1. Call us at (877) 360-0834
  2. Write to us at:     

                       Friendly Hills Bank

                      16011 Whittier Blvd.

                      Whittier CA 90603

  1. Submit a request in person at one of our branch locations:

                      Friendly Hills Bank                                               Friendly Hills Bank

                      16011 Whittier Blvd                                             12070 Telegraph Rd Suite 100

                      Whittier CA 90603                                                Santa Fe Springs CA 90670

Please be advised that the Bank will need to verify your identity before processing your request.  The process which we will use to verify your identity will be consistent with the process we use to verify an individual’s identity in order to process a transaction on their account.  This may include, but is not limited to, inspecting government issued identification (i.e., driver’s license, passport), requesting that you state certain personal information (i.e., mother’s maiden name, date and amount of last deposit, contact information), reaching out to you by phone or email based on current contact information or any other reasonable method of verifying your identity.

Collection of Personal Information

Below is a list of categories of personal information we have collected about consumers in the preceding 12 months:

Categories of PI We Collect

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
  • Any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her signature, physical characteristics or description, address, telephone number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information
  • Account balances and transaction history
  • Payroll, income and expense information
  • Financial statements
  • Copies of tax returns
  • Biometric information, such as fingerprints
  • Professional or employment-related information, such as work history and prior employer
  • Audio, electronic, visual and similar information, such as video recordings
  • Security password

Categories of Sources from Which We Collect the PI

  • Directly from a California resident or the individual’s representatives
  • Public Record Sources (Federal, State or Local Government Sources)
  • Third Party Providers (i.e., Equifax, Title Companies)
  • Employment information

Our Business or Commercial Purpose for Collecting the PI

  • Providing banking products (i.e. checking, savings, loans)
  • Product services (i.e., payroll processing, notarizations)
  • Website/Mobile App Activity/Social Media
  • Employment
  • Provide a banking service (i.e. online banking)
  • Maintaining or servicing an account(s)
  • Processing or fulfilling orders and transactions
  • Processing payments
  • Employment

Categories of Third Parties with Whom We Share the PI

  • Vendors and Service Providers who provide services such as website hosting, customer service, email delivery, auditing, information technology and related infrastructure.
  • Government Agencies as required by laws and regulations

Disclosure of Sale of Personal Information

We have not sold any information about consumers in the preceding 12 months for a business or commercial purpose.

Disclosed for Business Purpose

We have not disclosed personal information about consumers to third parties for a business purpose but have disclosed certain personal information about consumers to third parties for a commercial purpose in the preceding 12 months.

Below is the list of categories of information disclosed for commercial purpose:

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
  • Any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her signature, physical characteristics or description, address, telephone number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information
  • Account balances and transaction history
  • Payroll information

Personal Information of Minors

We do not sell the personal information of consumers to third parties which includes minors under 16 years of age without affirmative authorization.

 

Right to Request Deletion of Personal Information

You have the right to request deletion of personal information about you which we have collected or maintained.

If you wish to submit a verifiable consumer request for personal information we collect, use, disclose or sell you may either:

  1. Call us at (877) 360-0834;
  2. Write to us at:     

                        Friendly Hills Bank

                       16011 Whittier Blvd.

                       Whittier CA 90603

  1. Submit a request in person at one of our branch locations:

                       Friendly Hills Bank                                             Friendly Hills Bank

                      16011 Whittier Blvd                                            12070 Telegraph Rd Suite 100

                       Whittier CA 90603                                              Santa Fe Springs CA 90670

Please be advised that the Bank will need to verify your identity before processing your request to delete certain information.  The process which we will use to verify your identity will be consistent with the process we use to verify an individual’s identity in order to process a transaction on their account.  This may include, but is not limited to, inspecting government issued identification (i.e., driver’s license, passport), requesting that you state certain personal information (i.e., mother’s maiden name, date and amount of last deposit, contact information), reaching out to you by phone or email based on current contact information or any other reasonable method of verifying your identity.

In order to process your request to delete certain information the Bank will need you to provide information as to the specific information which you would like to have deleted.  Please be advised that the Bank retains the right to close your account if it deems that the information which you are requesting to have deleted is pertinent to the Bank’s ability to provide such products and services in a reasonable manner and within applicable laws and regulations.  We will acknowledge receipt of your request and advise you how long we expect it will take to respond subject to verification of your identity. 

Right to Opt-Out of the Sale of Personal Information

We do not and will not sell the personal information of consumers to third parties.

Right to Non-Discrimination for the Exercise of Your Privacy Rights

You have a right not to receive discriminatory treatment by us for the exercise of any privacy rights conferred by the California Consumer Privacy Act (California Civil Code § 1798.100 et seq.).

 

Authorized Agent

You may designate an authorized agent to make a request under the California Consumer Privacy Act on your behalf by either:

  1. Calling us at (877) 360-0834;
  2. Writing to us at: 

                        Friendly Hills Bank

                       16011 Whittier Blvd.

                       Whittier CA 90603

    3. Submitting a request in person at one of our branch locations:

                       Friendly Hills Bank                                            Friendly Hills Bank

                      16011 Whittier Blvd                                            12070 Telegraph Rd Suite 100

                      Whittier CA 90603                                              Santa Fe Springs CA 90670

Please be advised that the Bank will need to verify your identity before processing your request to designate an agent to make a request under the California Consumer Privacy Act.  The process which we will use to verify your identity will be consistent with the process we use to verify an individual’s identity in order to process a transaction on their account.  This may include, but is not limited to, inspecting government issued identification (i.e., driver’s license, passport), requesting that you state certain personal information (i.e., mother’s maiden name, date and amount of last deposit, contact information), reaching out to you by phone or email based on current contact information or any other reasonable method of verifying your identity.

In order to process your request to designate an agent the Bank may require that you provide the authorized agent written permission which specifies what information they are able to access.  The Bank will also reserve its right to deny a request from an agent that does not submit proof that they have been authorized by the consumer to act on their behalf.  We will acknowledge receipt of your request and advise you how long we expect it will take to respond subject to verification of your identity.

Contact for More Information

You may contact us with questions or concerns about this Disclosure and our practices by:

  1. Writing us at:

                      Friendly Hills Bank

                     16011 Whittier Blvd.

                     Whittier CA 90603

    2. Calling us at (877) 360-0834

Changes to This California Consumer Privacy Act Disclosure

We may change or update this Disclosure from time to time.  When we do, we will post the revised Disclosure on this page with a new “Last Updated” date.

Personal Information Request Form

                               

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